Covid-19 Safety Plan

Please use this section of the website to stay up to date with the Covid-19 safety plan for this clinic. Guidelines from the Osteopathic Council of New Zealand and the Ministry of Health are evolving as we learn more about the virus, and adapt to this new Covid-19 environment.

Please DO NOT come in to the clinic

if you are unwell

If you become unwell please contact Virginia to reschedule your appointment. Please DO NOT come in to the clinic. The cancellation fee does not apply to cancellations due to sickness. This includes parents that are unable to attend their appointment when they have sick children to care for.

Clinical records contain your contact detail which can be used for contact tracing if necessary. There is also a QR code poster in the waiting room for your use.

Covid-19 Protection Framework - RED

The clinic will be open but there will be a few changes to the way it functions. Online bookings are open.

Additional cleaning procedures will be in place. High contact surfaces within the clinic will be cleaned at regular intervals. Please bear with Virginia as she attends to the additional cleaning and symptom screening between appointments.

Here is how you can help:

  1. Complete the covid-19 screening form attached to your appointment remainder email. Please complete this screening form before you come in for your appointment.
  2. If possible, please refrain from bringing anyone else with you to your appointmentwhere possible. A support person may still be required in special circumstances (e.g. you are a person with disability, the appointment is for your child, or you need an interpreter). In these cases, please complete a Covid-19 Screening Form for the support person. You will receive an email with a link to this form.
  3. Bring books and toys from home for your child to use during their appointment. Children’s toys will not be available during level 2 restrictions. Please bring your own toys and 3-4 books for your children to enjoy during their appointment.
  4. Do not enter the clinic until your exact appointment time. This will reduce congregation outside or inside the clinic.
  5. Please wash or sanitise your hands when you enter the clinic and when you leave.
  6. A mask will be supplied for you to wear during your consultation. Virginia will also be wearing a mask during the consultation as physical distancing is difficult in this clinical environment.

Alert Level 1

The clinic will be open.

Virginia will continue to work alongside the Restore Wellbeing team to ensure that the consultation room as well as the general clinic environment is maintained in a clean and hygienic manner.

Alert Level 2

The clinic will be open but there will be quite a few changes to the way it functions.

Additional cleaning procedures will be in place. High contact surfaces within the clinic will be cleaned at regular intervals. Please bear with Virginia as she attends to the additional cleaning and symptom screening between appointments.

Here is how you can help:

  1. Complete the covid-19 screening form attached to your appointment remainder email. Please complete this screening form before you come in for your appointment.
  2. Please refrain from bringing anyone else with you to your appointment where possible. A support person may still be required in special circumstances (e.g. you are a person with disability, the appointment is for your child, or you need an interpreter). In these cases, please complete a Covid-19 Screening Form for the support person. You will receive an email with a link to this form.
  3. When you arrive at the clinic please wait in your car until your exact appointment time. This will reduce congregation outside or inside the clinic. Virginia will need to screen you again for Covid-19 symptoms before you can enter the treatment room.
  4. Bring books and toys from home for your child to use during their appointment. Children’s toys will not be available during level 2 restrictions. Please bring your own toys and 3-4 books for your children to enjoy during their appointment.
  5. Please wash or sanitise your hands when you enter the clinic and when you leave.
  6. A mask will be supplied for you to wear during your consultation. Virginia will also be wearing a mask during the consultation as physical distancing is difficult in this clinical environment.

Alert Level 3

Video consultations are available to discuss home management options for your injury or health issue. Bookings can be made online.

 

In-person urgent-care now available

During alert level 3 Osteopaths are now permitted to provide in-person care for cases that are assessed to be urgent. The Ministry of Health have set out criteria to define urgent care requirements.

How to apply for an urgent care appointment:

  • Get an Urgent Care Application through online bookings.
  • Please complete the Urgent Care Application within 24 hours of receiving it. This will ensure that your booking is retained. Bookings that are not followed up with a complete application will be cancelled so that the time can be offered to another patient.
  • You will be contacted by email with the outcome of your application.

If your application for urgent care is approved please make yourself familiar with the alert level 3 protocols and processes used at InTouch Osteopathy. There are strict infection prevention and control measures in place.

Here is how you can help:

  1. Complete the Covid-19 screening Form that will be attach to your appointment reminder email.
  2. Please refrain from bringing anyone else with you to your appointment where possible. A support person may still be required in special circumstances (e.g. you are a person with disability, the appointment is for your child, or you need an interpreter). In these cases, please complete a Covid-19 Screening Form for the support person. You will receive an email with a link to this form.
  3. Bring books and toys from home for your child to use during their appointment. Children’s toys will not be available during level 3 restrictions. Please bring your own toys and 3-4 books for your children to enjoy during their appointment.
  4. Connect to the video consultation using the link in your appointment confirmation email at the specified time. A brief video consultation will be used to discuss your injury or health issue at the start of your appointment. Please do this from a private space before you enter the clinic. Ideally this can be done from your car. This virtual discussion will reduce the time spent in the consultation room in-person. If you are having any trouble accessing the video consultation, phone the clinic 09 963 8001.
  5. The front door to the clinic will be locked. Please knock when you arrive.
  6. Scan the Restore Wellbeing QR code on arrival.
  7. Sanitise your hands when you enter the clinic and when you leave.
  8. A medical mask will be supplied for you to wear during your consultation. Virginia will also be wearing a mask with additional PPE as physical distancing is difficult in this clinical environment.
  9. The clinic bathrooms will be closed.

An urgent care fee of $10.00 will be added to the standard consultation fee for all urgent care appointments. This fee covers the extra time required to assess applications, clean and ventilate the consultation space, as well as the single use PPE required to keep everyone safe.

Alert Level 4

In-person consultations are not available. Video consultations may be used to discuss home management options for your injury or health issue. Use online bookings to book a video consultation.